34 - Sustainable Growth in Fintech: Unlocking the Power of Retention
In this episode, Dean Guida interviews Yemi Oluseun, Retention-Led Growth Strategist and founder of The Change Hive, about her work helping fintech and B2B SaaS companies improve customer retention and growth. Yemi shares her five-pillar retention framework, discusses the role of AI and data analytics in optimizing customer journeys, and explains how she supports VC and PE-backed firms with systemization, cash flow management, and market expansion.
33 - Leading Through Tech Change: The Balance of Empathy and Pragmatism
In this episode, host Dean Guida interviews Jake Schaefer, Founder and CEO of Renewed Mind Consulting, about leadership and change management amid rapid technological shifts like AI adoption. Drawing on his background in mental health and leadership coaching, Jake discusses the psychological challenges leaders face, including loneliness, resistance to change, and the need for authentic leadership. The conversation explores practical strategies for managing organizational change, fostering supportive peer networks, and addressing employee concerns about AI.
32 - From Paperwork to Productivity: Transforming Trades with AI Innovation
In this episode, Dean Guida interviews Jason Penkethman, Chief Product & Technology Officer at Simpro Group, about the integration of AI into software for trade services like HVAC, plumbing, and electrical. The conversation highlights the importance of user trust, human oversight, and balancing innovation with real-world needs. Jason also shares insights on team management, AI adoption challenges, and the future impact of AI on the trades industry, emphasizing that technology should augment—not replace—skilled professionals.
31 - Building Better Products: The Role of AI in Understanding Customer Needs
In this episode, Dean Guida interviews Alexander Blinov, Chief Product Officer at Zendrop, about his 16+ years in product management and Zendrop’s innovative use of AI in e-commerce. He shares insights on managing product teams, prioritizing customer needs, and leveraging AI to boost efficiency and product quality. Alexander also offers advice for aspiring product leaders, emphasizing customer obsession, team empowerment, and data-driven decision-making in building successful products and adapting to the evolving software landscape.
